What's the difference between the Diagnostic and the Business Build?
The Diagnostic maps the problem and hands you a written plan. Advisory only, no build. The Business Build is where we put a real system into production. Different stage, different price. Most clients start with the Diagnostic so the build is scoped properly before anyone spends on it.
Why is the Diagnostic priced "from £1,500"?
The floor is a single-area review for a small business. Bigger organisations cost more: more stakeholders, more systems, deeper data review. "From" sets a minimum; the final fee is confirmed after a short scoping call before any commitment.
Do I have to start with the Diagnostic?
No. If you already know the use case and want to skip to a Business Build, that's fine. The Diagnostic exists for teams who need clarity first, not as a forced gate.
Do you run workshops?
Workshops aren't a tier. If you want in-person sessions with your team, training, or facilitated working days, that's a paid extension quoted separately on top of whichever engagement you're in. The deliverable is whatever the workshop is for; the workshop itself is the format billed on top.
What kind of work do you actually do?
See the Smart Water case study. Website delivered Q1 2026; operational tooling in flight. Honest about what's delivered vs what's still in progress. More case studies land at /case-studies as engagements close. We publish only real ones.
Why "quoted on scope" and not fixed ranges?
Ranges invite haggling. The Diagnostic carries a published floor; the Business Build and AI Retainer are quoted on scope because size of business, integration count, and depth genuinely drive the fee. We quote at the low end unless the scope demands more, and we tell you the driver of the delta explicitly.
What's NOT included in any tier?
Third-party software licences, API usage, hosting or cloud costs, major data cleanup, enterprise compliance review, extensive custom software engineering, full team training programmes. If any of these come up in scoping, they're flagged with separate pricing before work starts.
Do you take equity, success fees, or subscription deals?
No. Fixed fees on builds, monthly fees on the retainer. No revenue-share, no ongoing percentage, no equity. The commercial model stays simple so you own the system and the relationship outright.
How does payment work?
The Diagnostic is split 50% on kickoff, 50% on walkthrough delivery. Build work splits across deposit and milestone or completion stages. Retainers bill monthly in advance. We invoice in GBP. UK VAT applies if Beyond Arc crosses the threshold (currently below).
What if scope expands mid-engagement?
Timing and price are reviewed before any work continues outside the original scope. No surprises in the final invoice. Builds are intentionally tight to avoid bloated delivery.
How fast can you start?
Diagnostics deliver the written doc within about 10 working days of kickoff. Business Builds depend on access to stakeholders and source material, usually 2 to 4 weeks to start. The AI Retainer starts immediately after agreement.
What if the first move doesn't justify more work?
We say so. Smaller, sharper engagements that prove value early beat long contracts that drag. If a Business Build doesn't earn a Retainer or a next phase, we close cleanly and you keep the system.